FAQ

Creating an account is quick. Click “Sign Up” on the Roxy Moxy homepage, enter your name, email, date of birth, and create a secure password. You’ll also choose your preferred currency—Roxy Moxy uses US dollars—and may be asked to accept the site’s terms and confirm you’re of legal gambling age in your state. After registration you’ll receive account details and any automatic sign-up bonuses if eligible. Keep your login credentials private and use a unique password to protect your account. If you run into trouble during signup, use the on-site live chat or email support@roxymoxycasino.com for step-by-step help.

Roxy Moxy offers several bonuses to get you started and to reward ongoing play. The headline offers include an automatic No Deposit Welcome Bonus—50,000 Gold Coins plus 2.5 Secret Coins—credited on signup where eligible. There’s also a First Purchase Bonus that gives a 40% discount on selected packages, Daily Free Credits (15,000 Gold Coins plus 0.2 Secret Coins), a Mail-in Bonus of 4 Secret Coins, and a Referral Bonus worth 300,000 Gold Coins plus 10 Secret Coins for successful invites. Bonus availability and activation can vary by state, so check the bonus terms and your account’s promotions page. Always review the full terms, including eligibility, expiry, and wagering rules, before using a bonus.

No. The standard No Deposit Welcome Bonus at Roxy Moxy is automatic on signup if your state is eligible. You don’t need to enter a code to receive the 50,000 Gold Coins and 2.5 Secret Coins. However, special promotions or partner offers may require a code, so watch the promotions page and any emails from Roxy Moxy for updates. If you believe you qualified but did not receive the automatic bonus, contact support via live chat or email support@roxymoxycasino.com and provide your account details so they can investigate.

Roxy Moxy accepts major payment methods including American Express, Bank Transfer, Discover, MasterCard, and Visa, and operates in USD. To deposit, go to your cashier, select a method, enter the amount, and follow the prompts. Deposits typically post instantly with card payments; bank transfers may take longer. Withdrawals require you to select a method in the cashier and submit a request. Processing times vary by method—card and e-wallet options tend to be faster, while bank transfers take longer. Always confirm any minimum or maximum limits, and note that extra verification (KYC) may be required before a first withdrawal.

Wagering requirements (also called playthrough) tell you how many times you must wager a bonus amount before you can withdraw winnings from that bonus. For example, a 20x wagering requirement on a $10 bonus means you need to place $200 in qualifying bets before cashing out bonus-derived winnings. Different bonuses, games, and payment methods can have different contribution rates toward wagering. Always read the specific bonus terms to see the multiplier, which games count, and any maximum bet limits while a bonus is active. If you’re unsure, contact support to clarify before claiming a bonus.

To comply with safety and anti-fraud rules, Roxy Moxy may ask for KYC documents before allowing withdrawals or to lift deposit limits. Typical documents include a government-issued photo ID (driver’s license or passport), a recent proof of address (utility bill or bank statement from the last three months), and proof of payment if using a card or bank transfer. Submit clear, color scans or photos through the secure verification area. Verification times vary, but most checks are completed within a few business days. If the team needs more information, they’ll contact you by email.

Roxy Moxy uses industry best practices to protect players and data. That includes secure servers, encrypted connections, and strict account authentication. The casino follows standard procedures for handling payments and KYC to prevent fraud and keep funds secure. For your safety, use a strong, unique password and enable any available account protections. Never share login details, and report suspicious activity immediately to support@roxymoxycasino.com. Always confirm legal availability in your state before depositing.

Roxy Moxy features a mix of slots and table games from providers such as 3 Oaks, Peter & Sons, RubyPlay, and Spinomenal. You’ll find classic slots, video slots, and a range of table games designed for different bankrolls and play styles. Live table game availability may vary by region. For a complete breakdown of games, features, and how we evaluated the site, see our full Roxy Moxy Casino review for more detail.

Yes. Roxy Moxy is built to work smoothly on modern iOS and Android devices via a responsive mobile site. No separate app is required for most play—simply open the casino in your mobile browser, log in, and enjoy optimized games and account features. For the best experience, keep your device and browser updated, and use a reliable internet connection.

If you experience glitches, first try basic troubleshooting: reload the page, clear your browser cache, restart the app or browser, and ensure your internet connection is stable. If problems persist, try a different browser or device to narrow the issue. Collect screenshots, the time the issue occurred, and any error messages, then contact live chat for quick help or email support@roxymoxycasino.com for more detailed support. The support team can escalate technical issues when needed.

Roxy Moxy provides live chat on the site for fast assistance and email support at support@roxymoxycasino.com for detailed inquiries. For account, payment, or bonus issues, contact support and include your account username and relevant screenshots. Roxy Moxy promotes responsible gambling. Use deposit limits, session reminders, or self-exclusion if you need to control play. If you feel your gambling is becoming a problem, seek professional help—organizations such as Gamblers Anonymous and your local support services offer guidance and resources.