Support

At Roxy Moxy Casino, help is never far away. Our customer service team is available around the clock to answer questions about your account, deposits and withdrawals, gameplay, or bonuses. If something’s not right, you’ll reach a real person who knows the system and will work with you to resolve it quickly and respectfully.

Live chat — instant help for urgent issues

Live chat is the quickest way to get answers. Our agents are typically available 24/7 and aim to respond within a minute during peak times, or within a few minutes at quieter periods. Use live chat for urgent matters like login problems, payment holds, or troubleshooting a game session — agents can walk you through steps in real time.

Email support — detailed help, same-day replies

For non-urgent requests, email support@roxymoxycasino.com is the best option. Expect a helpful, documented response within 12–24 hours. Email is ideal for sending transaction details, verification documents, or questions that need a clear written record, such as bonus terms or account history.

Phone support — check your account for availability

Phone support is available for certain queries; please check the Support page in your account for the current phone number and hours. When phone support is available, agents will prioritize more complex or sensitive issues that are easier to handle by voice.

Quick answers — our Help Center and FAQs

Before you contact an agent, try the Help Center and FAQ section for instant guidance. You’ll find step-by-step articles on account setup, how to deposit and withdraw, verification requirements, bonus terms, and basic troubleshooting. Many common questions — like how to claim welcome credits or how free spins work — can be resolved in seconds. For details on our games, including features and bonus rounds, see our individual game pages such as Safari Samba Slots.

What to have ready when you reach out

To speed up resolution, have your account email, username, transaction ID, and any relevant screenshots ready. For verification or payout questions, our team may request identity documents to protect your account and comply with regulations. Rest assured, all personal information is handled securely and only used to resolve your request.

How we handle account, transaction, and gameplay issues

Our support team is trained to guide you through account verification, investigate pending transactions, and troubleshoot gameplay interruptions. While we can’t guarantee outcomes for a game session, we will explain game rules, bonus eligibility, and any technical factors that affect your experience. Withdrawal processing times depend on your chosen payment method and banking partners; support can provide estimated timeframes and help with any delays.

Responsible play and safety tools

We encourage safe play. If you want to set deposit limits, take a break, or self-exclude, our team will walk you through the options and implement them right away. These tools are available to help you stay in control, and support can explain how each setting affects your account.

We’re here to help — reach out any time

Whether you prefer live chat, email, or phone, Roxy Moxy Casino’s support team aims to be friendly, knowledgeable, and efficient. If you need help right now, start a live chat or send a message to support@roxymoxycasino.com — we’ll get you back to spinning the reels and enjoying your favorite games as quickly as possible.